Delivery in brief

Order processing and delivery time

CNW Baits processes orders in the order they come in. Delivery times stated in store, checkout or communication are estimates unless otherwise expressly stated.

Delivery time may be affected by order volume, inventory status, production, holidays, carrier handling, weather, technical issues or other circumstances beyond CNW Bait's direct control.

CNW Baits is responsible for handling and handing over the shipment according to the chosen shipping method. The actual transport is handled by an external carrier or postal operator.

Customer's responsibility for address and contact details

The customer is responsible for providing complete and accurate information when ordering. This includes:

• name
• delivery address
• ZIP code
• city
• email address
• telephone number if required for notification

If incorrect or incomplete information leads to a delay, return, additional cost or the shipment cannot be delivered, the customer may be required to bear the costs incurred, to the extent permitted by law.

Please contact us immediately if you discover that you have entered incorrect information. We cannot guarantee that information will be changed after the order has been processed or shipped.

Unclaimed packages and returns from agents

If a shipment is not collected, refused, cannot be delivered due to incorrect information or is returned to CNW Baits by the carrier, it is normally not considered a correct exercise of the right of withdrawal.

In the event of an uncollected or returned shipment, CNW Baits may charge the customer for the actual costs incurred, such as shipping, return shipping, handling, administration and any re-shipment, to the extent permitted by law.

If you want to cancel a purchase, please contact us according to the information on the Returns & Cancellations page. Not picking up the package is not the same as notifying cancellation.

Transport damage, missing item or wrong delivery

Please inspect your delivery upon receipt. If the package is damaged, if any items are missing, or if you suspect a wrong delivery, please contact CNW Baits as soon as possible.

In order for us to investigate the matter effectively, we normally need:

• order number
• name and email address used for purchase
• clear pictures of the package, packaging, label and damage
• picture of goods received
• short description of what is wrong

Always save the packaging and contents until the matter is resolved. Do not throw away the packaging before we or the carrier have assessed the matter.

Partial deliveries, out-of-stock items and changes

In some cases, CNW Baits may split an order, contact the customer in the event of a stock discrepancy or adjust handling if an item is temporarily missing, incorrectly stocked or cannot be delivered in the normal manner.

If an item cannot be delivered, we will contact you for an appropriate solution, such as a replacement item, waiting, partial refund or refund depending on the situation.

CNW Baits reserves the right to refuse or cancel orders in the event of obvious errors, technical errors, inventory errors, pricing errors, suspected abuse, fraud or other circumstances that mean the order should not be fulfilled, to the extent permitted by law.

Responsibilities and limitations

CNW Baits is not responsible for delays or costs due to the customer providing incorrect information, not collecting the shipment, not being available for notification, or not following the carrier's instructions.

CNW Baits is not responsible for indirect costs, missed fishing days, competition fees, travel, loss of income or similar consequential damages related to delivery delays, to the extent permitted by law.

These terms and conditions do not limit the customer's mandatory rights under Swedish consumer protection legislation.